Managed Service
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Hardware Support
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Disaster Recovery
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Back Up and Archiving
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Installation Services
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Hardware
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Mobile Support
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Consolidation
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SAN (Storeage Solutions)
Dacoll remove the headache of IT support though our Prime Support Managed Service. For a small monthly charge our customers enjoy a well organised and effective system supported by a professional team of consultants working to agreed performance levels.
Prime Support provides all the help you need for a single monthly charge. Software support is typically delivered remotely by our dedicated help desk team who also deliver hardware support through Dacoll or manufacturer's warranty as appropriate. Whatever happens you have only one call to ensure that your problem is resolved.
This allows your staff to be more productive as they are not distracted by IT problems.
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Dacoll have been providing maintenance services since 1969. Nowadays many companies work with the restricted warranty provided by the manufacturer. However warranty does push diagnostic effort back to you when trying to log a fault call. You are made to run diagnostic programmes before the fault is accepted. This eats heavily into your, or your staff's, time increasing costs hugely. Once repaired it is also your responsibility to reload software that actually completed the work.
Dacoll offer a service that accepts your call in a couple of minutes and restores your application so that your staff are productive as soon as we leave reducing the overall cost of the fault to your company.
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UK Government statistics show that most small businesses that suffer a major disruption go out of business unless they have a Disaster Recovery/ Business Continuity plan. Your auditors also likely to asking for such a plan and in some cases will not sign off until one is in place,
A disaster is not restricted to well publicised atrocities that we hear of but it can simply be a hardware failure with a corrupt tape (these are known to be unreliable) to your system being stolen or no access to your premises for a reason not directly related to your business, Dacoll can review your IT systems and deliver a plan and solution that can be tested.
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Dacoll's Prime Secure Suite offers an effective means of backing up your valuable data. Tape drives are unreliable and require testing on a regular basis. They are often also subject to informal arrangements to secure the copy (often a staff member taking a tape offsite). As the company grows there can be ‘Window’ problems where the tape capacity, or time slot available, is insufficient for your needs.
Dacoll offer a range of solutions that archive old data, offer fast and effective local and / or secure offsite back-up.
In addition Dacoll offer a complete email archive and search system that meets all government regulations
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Dacoll are expert in designing and installing an effective platform that will support your business and its growth. From a single office, to branch offices and their connection, to home working Dacoll’s Prime Project Service can help. In all cases a strong design and implementation will ensure that you get the best from the investment.
The business critical application you select is delivered by experts in that field while Dacoll, expert in infrastructure and office applications, will compliment your business application selection. Expertise in each discipline ensures that you get the service you need and Dacoll ensures that there are no grey areas as our Prime Solution Service takes ownership of all IT related problems.
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Dacoll offer a complete hardware supply, installation and support service throughout the country.
Many cost conscious clients now use our Prime FM Desktop Provision service under which we offer hardware, installation, support and disposal services for a fixed monthly charge per system. This flexible system provides a complete hardware and support service whilst allowing your business to manage cash flow and control costs.
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Dacoll offer a complete sup[port package for mobile and home users that allows the company to have a complete back up of the devices that are usually or often outside of the main network.
Our Prime Secure Service, Mobile Continuity, takes a background back up of the notebook or home user system whenever it is connected to the company network. this means that is case of loss, damage or error you have a record of they system up to the last time the user logged on.
As the service runs automatically you can be sure the system is up to date.
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Servers and storage are growing constantly with impact on the space requirements, air conditioning and power consumption. Dacoll offer a range of products that reduce the number of servers required by improving the utilisation of the processor and memory. This combined with transforming the use of storeage in a Storeage Area Network can in effect double the amount of storeage abvvailable to you from your existing SAN hardware investment.
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Improve server and network perfromance through istalling a Storage Area Network or Network Attached Storage. The system centralises all data simplifying management, The specific system that suits you is dependand upon the nature of the data and applications in use.
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