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Abbey's roots date back to 1849, with the establishment of the National Freehold Land and Building Society. In 1944, it merged with the Abbey Road Building Society to form Abbey National. In July 1989 it was the first building society to convert to plc status and to be floated on the London Stock Exchange.

On 12 November 2004, Banco Santander acquired Abbey. Banco Santander is Spain's largest financial group and one of the ten leading financial groups in the world, with over 10,000 branches. Abbey itself has 741 branches and employs over 20,000 people. The company is as committed today to exemplary customer service as it was over 150 years ago. It’s in the process of introducing an advanced total banking platform called Partenon which, when fully implemented, will make it much easier to provide a first class service to our customers.